Shipping and Payment
+ + + Current information on the coronavirus an effects on shipping and delivery by Deutsche Post DHL can be found here + + +
The delivery time indicated begins after the order has been confirmed. Please note that there are no deliveries on Sundays or public holidays.
Items with differing delivery times are sent together. In such cases the longer delivery time applies.
* if not specified otherwise in the product description
** delivery to Russia via DHL
From €200 shipping is free. The required amount for free shipping is always measured in Euro, therefore when shopping using other currencies it depends on the current exchange rate.
(Your first return is also free of charge. See here for more information on returns.)
+ + + Extended return period of 30 days as of now + + +
Once your order has been sent, you will receive an automatic mail from DHL or DHL EXPRESS with the tracking information for your parcel.
Please note that we have no influence over customs processes or other processes that may delay delivery.
CHARGES AND TAXES
Please note that overseas shipments outside of Europe may incur fees, customs charges and taxes.
For more information, contact the relevant authority in your country.
- Customs – General Information Regarding Postal Consignments
- Customs – Information on Import Sales Tax (in German)
- Switzerland – Swiss Confederation – Tares
PayPal is an online payment service with which you can pay securely, quickly and easily. You make payments on the PayPal website using your email address and a password, and the process is completed with a few clicks. For maximum data protection your payment details remain with PayPal.
If you've paid using PayPal, you can register for the PayPal returns programme to have your return costs refunded by PayPal up to €25 and 12 times a year.
You’ll need the mail confirming your refund or the return receipt (for returns from abroad).
If you're an Amazon customer you can pay quickly and easily using your Amazon customer account. To do that, use the information that’s already stored in your Amazon account. For maximum data protection your payment details remain with Amazon.
To pay by credit card you need only your credit card details - credit card number, name of credit card owner, expiry date and CVC control number. There’s no need to open a separate account.
You can pay using your American Express, Mastercard or Visa card.
Klarna immediate transfer: With Klarna you complete your order quickly, easily and securely using your online banking data - without having to enter long card numbers or open an account.
Payment via immediate transfer is not available in Switzerland and Poland.
If you use Safari on your iPhone, iPad or Mac to surf our site, you can use Apple Pay to pay easily and securely.
Unfortunately it is not possible to pay in advance, by cash on delivery, by invoice or in instalments.