Your Withdrawal Right
(1) Statutory right of withdrawal
Consumers have a statutory right of withdrawal when entering into a distance contract. Below you will find a brief explanation of your statutory right of withdrawal (a), the consequences of withdrawal (b), and a model withdrawal form (c).
| a) Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, take(s) possession of the goods. To exercise your right of withdrawal, you must inform Wildling Shoes (Wildling Shoes GmbH, Walbach 9, 51766 Engelskirchen, Germany, hello@wildling.shoes, phone: +49 (0)2266 459536) of your decision to withdraw from the contract by means of a clear statement (e.g. a letter sent by post, an email, or a message via the contact form). You may use the attached model withdrawal form for this purpose, but this is not mandatory. You may also complete and submit the model withdrawal form or another clear statement electronically on our website at https://returns.wildling.shoes/. On our website, we also provide an electronic withdrawal function via the link “Declare withdrawal”. After entering or confirming the information required for the withdrawal, you can submit your withdrawal using the “Confirm withdrawal” button or another equivalent, unambiguous wording. If you use this option, we will promptly send you confirmation of receipt of your withdrawal on a durable medium, for example by email. This confirmation will include the content of your withdrawal as well as the date and time it was received. To meet the withdrawal deadline, it is sufficient for you to send your notification that you are exercising your right of withdrawal before the withdrawal period expires. b) Consequences of withdrawal If you withdraw from this contract, Wildling Shoes will reimburse all payments received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by Wildling Shoes), without undue delay and no later than fourteen days from the day on which Wildling Shoes receives notification of your withdrawal from this contract. For this reimbursement, Wildling Shoes will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. In no event will you be charged any fees as a result of the reimbursement. Wildling Shoes may withhold reimbursement until Wildling Shoes has received the goods back or until you have provided proof that you have returned the goods, whichever occurs first. You must return the goods without undue delay and in any event no later than fourteen days from the day on which you notify Wildling Shoes of your withdrawal from this contract to: Wildling Shoes GmbH The deadline is met if you send the goods before the fourteen-day period has expired. You generally bear the direct costs of returning the goods unless Wildling Shoes covers these costs in accordance with the following provisions. For returns within Germany, the following applies: If this is your first order with Wildling Shoes, the first standard return from this first order is free of charge, provided you use the return label supplied by Wildling Shoes. A standard return is a return that is not made as part of a size exchange pursuant to paragraph (3). For every subsequent standard return and for standard returns from later orders, you can use a return label provided by Wildling Shoes for €4.90. For returns from other countries within the European Union, the following applies: For standard returns, you can use a return label provided by Wildling Shoes for €8.90. For returns from all other countries, the following applies: For standard returns, you can use a return label provided by Wildling Shoes for €14.90. A size exchange pursuant to paragraph (3) is always free of charge. If you return additional shoes from the same order together with your size exchange in the same parcel using the return label provided for the size exchange, this combined return is also free of charge. If you choose to arrange the return at your own expense and use your own shipping label, you bear the actual shipping costs yourself. These shipping costs will not be reimbursed. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods. |
c) Model withdrawal form
(If you wish to withdraw from the contract, please complete this form and return it.)
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To Wildling Shoes GmbH, Walbach 9, D-51766 Engelskirchen, Germany, hello@wildling.shoes
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I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (*)
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Ordered on ()/received on ()
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Name of consumer(s)
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Address of consumer(s)
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Signature of consumer(s) (only if this form is submitted on paper)
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Date
(*) Delete as appropriate.
(2) Extended return policy and right to partial withdrawal
a)
In addition to your statutory right of withdrawal, Wildling Shoes offers you an extended return option: Goods for which you have a right of withdrawal pursuant to paragraph (1) of this § 9 may be returned to Wildling Shoes for a further 16 days after the statutory withdrawal period has ended by using the returns portal at https://returns.wildling.shoes/.
With regard to the further processing of the return, in particular reimbursement, return shipping costs, transport risk, and compensation for diminished value, the same provisions apply as for the statutory right of withdrawal, including the return cost provisions described above.
b)
In addition to the statutory right of withdrawal pursuant to paragraph (1), Wildling Shoes also grants you the right to partially withdraw from your order, meaning only with regard to individual items.
The extended return option under paragraph a) may also be exercised as a partial withdrawal.
In the event of a partial withdrawal, Wildling Shoes will not reimburse any outbound shipping costs that may have been paid. If your order is subject to the Group Discount (§ 6c), the Group Discount may become invalid as a result of the partial withdrawal.
c)
The extended return policy and the right to partial withdrawal do not restrict your statutory rights and therefore do not limit your statutory right of withdrawal as described in paragraph (1).
(3) Size exchange
a)
In addition to your statutory right of withdrawal, Wildling Shoes offers you a free exchange for a different shoe size.
Goods for which you have a right of withdrawal pursuant to paragraph (1) of this § 9 may be exchanged within the extended return period pursuant to paragraph (2) for another available size of the same model and within the same size category (toddlers, kids, adults) by using the returns portal at https://returns.wildling.shoes/.
An exchange for a different model or a different size category is not possible.
b)
In the returns portal, you can select the shoe you wish to return from your order (“first shoe”) and the new desired size from the available sizes of the same model (“new shoe”).
For returning the first shoe, you can choose between a free return label provided by Wildling Shoes (“Wildling return label”) or shipping with another parcel service at your own expense (“Other Shipping”).
If you would also like to return additional shoes from the same order together with your size exchange, you can register these in the returns portal and send them back in the same parcel. If you use the Wildling return label provided for the size exchange and no additional return label is created, this combined return is also free of charge.
c)
By clicking “Confirm Exchange”, you declare the (partial) withdrawal of your existing order with regard to the first shoe and at the same time submit an offer to enter into a new order (= purchase contract) for the new shoe.
If you have selected the Wildling return label for your return, Wildling Shoes will accept your contractual offer by dispatching the new shoe, provided you hand over the return parcel containing the first shoe to the specified shipping provider within 7 days of registering the exchange.
If you choose another shipping method, Wildling Shoes will accept your contractual offer by dispatching the new shoe, provided the return parcel containing the first shoe is received by Wildling Shoes within 14 days.
d)
If the contract for the new shoe is concluded, the amount payable for the new order will be offset against the reimbursement due for the returned first shoe.
If the contract for the new shoe is not concluded because the return parcel was not sent or received within the applicable deadline, depending on the selected shipping method, no new shoe will be dispatched.
In this case, your exchange registration will be treated as a declaration of withdrawal and processed as a standard return in accordance with your right of withdrawal. The purchase price will be refunded to the original means of payment. The return shipping costs will be governed by the provisions in paragraph (1) b).
e)
Your right to a size exchange does not restrict your statutory rights and therefore does not limit your right of withdrawal as described in paragraph (1). This applies to both the first shoe and the new shoe.
Last updated: 26.10.2026
