Returns: Because sometimes things don’t quite fit...

All you need to know about cancellations, size exchanges, returns, and complaints.

Not everything goes to plan, especially when shopping online. Maybe, in a flurry of excitement, an order was sent off too quickly, or perhaps there’s a question of style, fit, or quality once the package is open. Never fear! We’re here to help. 

So, what to do if there’s something up with your new pair of Wildlings?

Cancellation

Too quick to hit Order? It happens. If you placed an order for something you really don't want, we have good news. Orders can be cancelled as long as they are not yet being processed. 

You can find out exactly how to cancel an order and what conditions apply in the Help Centre If you want to get started right away, click here:

CANCEL YOUR ORDER

Size exchange

Tried on your Wildlings and not quite sure if the fit is right? Find out here!
Need a different size? You can exchange your Wildlings for another size within the same category (toddlers, kids, adults) in duty-free countries – completely free of charge.

Register your return using the button and send the parcel back using the Wildling DHL label. We will ship the new parcel as soon as you have handed in the old parcel to DHL. The price of the shoes will be added together, so there will be no costs for returns and new shipping.

If it takes longer than 7 days for your return to be handed over to DHL, we will refund the original purchase to your payment method as soon as we receive your return. Your exchange order will be automatically cancelled. You will then need to place a new order.

EXCHANGE HERE

Returns

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"You can return unworn items within 30 days of receipt via our returns portal. Trying on and testing your Wildlings indoors with socks is warmly encouraged! Not quite sure if the fit is right? "},{"url":"https://help.wildling.shoes/hc/en-us/articles/30521947178652-How-do-I-know-if-my-Wildlings-fit-properly","title":"Help Center: How do I know if my Wildlings fit properly?","type":"link","children":[{"type":"text","value":"Find out here"}]},{"type":"text","value":"."}]},{"type":"paragraph","children":[{"type":"text","value":"Good to know: If this is your first order with Wildling, the return from your first purchase is free – as is a size exchange, where available. Return shipping costs apply to all subsequent returns."}]},{"type":"paragraph","children":[{"type":"text","value":"Registering your return is quick and easy. All you need is your order number and the email address used for your order. You can find more details in our "},{"url":"https://help.wildling.shoes/hc/en-us/categories/5283591668764-Returns","title":"Help Center: Returns","target":"_blank","type":"link","children":[{"type":"text","value":"Help Center"}]},{"type":"text","value":"."}]}]}
REGISTER A RETURN

Complaint

You like the shoes, you’ve picked the right size, but something still isn’t quite right?
Head over to our Help Center to find out how to register a claim and to learn everything you need to know about warranty coverage.

Do you still have questions? Send them our way! For all topics relating to Wildling products or your order, the Wildling customer service team are happy to help you by email.

CUSTOMER SERVICE

Any more questions?

You’ll find answers to many more questions in our Help Center. Feel free to pop by and take a look!
Go to Help Center