Additional deliveries of the new winter collection during the season. Information and help on how to care for Wildling Shoes during winter can be found here.

Returns

+ + + Extended return period of 30 days as of now + + +

Do you want to send your Wildlings back to us? No problem!

Please use our returns portal.

There you can register your return and download the return label at the same time.
This will also be attached to the confirmation email if you want to print it out later.

Your return can only be quickly and easily assigned and processed in our returns process by the label, so we kindly ask you to use it. If sending back your return at your own expense, this does not limit your right of withdrawal, but we kindly ask you for a little more patience.

The good thing about it? Your first return to us is free of charge.

For each additional return we charge a shipping fee of €3.50 for returns from Germany and €8.90 worldwide.

This fee will be retained from refunds.

If you return the complete order the shipping costs of €4.90 (Germany) or €8.90 (international) paid in the webshop will be refunded.

 

What happens after you register an international return? (Does not appy to Russia)

You will then receive a link from us where you can make an appointment for DHL Express to pick up your parcel.

Your parcel can then either be picked up directly from your home by the DHL Express courier or alternatively delivered to a DHL Express packing station.

 

Good to know:

You can also combine several returns of different orders in one package.

What do we need from you?

Please register each return in its corresponding order, either on our returns portal or in your customer account.

In addition, we ask you to leave a note in the comment field, telling us the orders from which you are returning items.

Then print out each return label of the inpidual orders, stick one on the package and enclose the other(s) in the package.

This helps us assign all returns to their respective orders and returns costs are incurred only once.

 

General return information:

In the case of a complaint, we are to bear the return costs.

For the refund we use the same means of payment that you used for the original transaction, unless otherwise specified; in no case will you be charged for this refund.

If you have paid by Paypal, you have the option to sign up for the Paypal Returns program and get your Paypal returns costs back up to €25 and 12 times a year.

You need the mail for a refund or the return receipt (for returns from abroad).

If you need a different size or a different model, we ask you to place a new order in order to speed up the return process.

Please return only unworn shoes in their original packaging. Please keep the original packaging until you have decided not to make use of your right of withdrawal.

 

You can find more information about the right of withdrawal and the general terms and conditions in the corresponding legal texts at the bottom of our website.

 

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