+ + + Worldwide shipping 5 - 7 working days + + + Extended returns period 60 days + + + MORE

Any questions?

Welcome to the help desk. Feel free to find your answer within the FAQ below,

or contact us directly if you don’t find the desired solution.

CHAT WITH US LIVE:

MON - FRI 10 am - 4 pm CEST and MON 8 pm - 10 pm CEST

Ordering process

As long as your order is not being processed yet (you can see this in your customer account), it is still possible to change the delivery address. The important thing to note here is that it is not possible to change the country of destination. Please inform our customer service about the corrected address so that they can make the change there. Feel free to contact us via chat or by e-mail to hello@wildling.shoes.

Unfortunately, it is not yet technologically possible to change or add anything to an order that has already been placed. But you do have the following options:

1. Place another order
Learn more about our shipping costs here.

2. Cancel your current order
As long as your order has not yet been processed and packed, you can cancel it at any time.
You can find the cancellation option in your customer account under “Register returns” or by entering your order number and e-mail address in the returns portal.

Currently it is not yet possible to combine two or more separate orders.

Shipping and delivery

We always ship your order as swiftly as possible so that it arrives within the delivery time indicated by us in the corresponding product description.

As soon as your order is packaged and ready for shipment, you will receive a shipment notification from us including a tracking number, so you can track the progress of your package.

Starting from an order value of €200,we will ship your package free of charge.If a return results in a new order value below €200, the shipping costs will be charged retroactively.

In all other cases, the standard delivery charge within Germany is €4.90.

If your order onlyincludes accessories, the shipping and handling costs are €2.90.

Wildling charges a standard shipping fee of €8.90 for all international orders. Starting from an order value of €200, shipping is free of charge.If the order value falls below €200 after a return is deducted, the costs for the outbound shipment will be charged retroactively.

Unless otherwise stated, the normal delivery time is around 3–5 business days.Orders outside the EU may be subject to import duties, which are borne by the customer. All deliveries outside the EU are calculated without VAT. Please note that we have no control over delays caused by customs issues or by our shipping partners.

We will gladly deliver your order to a DHL Packstation. When entering the address, please observe the following instructions: 

Supplementary address information: Post number (DHL Packstation customer number)

Street/house number: "Packstation" /DHL Packstation number

Zip code/city: Zip code, city of the Packstation

Orders from within Germany

Once your order has been shipped, you will receive an automatic e-mail for shipment tracking.

Alternatively, you can check your customer account. The relevant shipment numbers are also listed there, along with a corresponding link to the shipment status.

Orders from outside Germany

Please enter the tracking number (JD ... ) provided by us directly at DHL Express International. You can track the current status of your shipment here at any time. 

Because of our commitment to the environment, we ship your order together as one package. The delivery date is based on the item that has the longest delivery time.

Wildling Shoes ships worldwide.
Within Germany, we ship by DHL.
All international shipments are sent by DHL Express.

Exemption for Russia: Since DHL Express does not send parcels to private individuals within Russia, we also deliver regularly by DHL in Russia.
We would like to note that the Russian postal service recommends that you include the recipient’s cell phone number to facilitate delivery.

Due to DHL Express restrictions, it is unfortunately not possible to ship to a military address to a PO Box. It is mandatory to provide a physical address to ensure delivery.
For a smooth delivery process, we recommend delivery to a DHL Packstation.

Payment and invoicing

For the sake of sustainability, we do not send a hard copy of the invoice.

After your order has been submitted, you will receive an order confirmation, which also serves as an invoice. If you require a separate invoice, our customer service will be happy to assist you.

You can choose between the following payment options:

1. PayPal
2. Klarna Sofort
3. Klarna Pay Later (purchase on account)
4. Credit card (American Express, Mastercard, or Visa)
5. Amazon Pay
6. Apple Pay

Returns from Germany

Please register your return in our returns portal. Please have your order number ready along with the e-mail address that you use to register in your customer account. After your return has been received at the Wildling warehouse, you will receive a confirmation e-mail from the warehouse, and later you will receive a separate notification as soon as your payment has been refunded.

Your first return is free of charge. For each further return, we charge a shipping fee of €8.90. This fee will be deducted from the refund.
If you paid via Paypal, you have the option of having the costs refunded through the PayPal returns program. Learn more about this.

If you send a complete order back to the fox’s den, the €4.90 flat-rate shipping fee for that will be refunded in addition to the value of the goods.

If the value of the new order minus the return is less than €200, the costs for the outgoing shipment will be charged retroactively.

Within 14 days after your return has reached our warehouse.

For smooth processing, we would appreciate it if you could create a DHL label using the returns portal. The costs will also be lower than regular postage costs.

Returns from outside Germany

If you want to return a product to us from abroad, DHL Express will pick it up directly from your home. 

Please proceed as follows: 

1. Register your return in the returns portal
2. Print out the DHL label you received from us
3. Visit the DHL Express website
4. Select your country (the flag at the top right) 
5. Select NO  when asked if you want to create another DHL label 
6. Choose the option stating that you have a Waybill number 
7. Enter the Waybill number found on your DHL label (without spaces) 
8. Click NEXT
9. Enter the address where the package should be picked up 

If you prefer to drop your parcel off at a post office near you, please select the option: "I'll take care of the shipping myself"  in the returns portal.

After your return has been received at the Wildling warehouse, you will receive a confirmation e-mail from the warehouse, and later you will receive a separate notification as soon as your payment has been refunded.

Your first return is free of charge. For each further return, we charge a shipping fee of €8.90. This fee will be deducted from the refund.
If you paid via Paypal, you have the option of having the costs refunded through the PayPal returns program. Learn more about this.

For smooth processing, we would appreciate it if you could create a DHL label using the returns portal. The costs will also be lower than the regular postage costs.

Returns in general

You are welcome to send items from different orders together in one return package. That will mean that the return costs will only be charged once. 

To do this, please proceed as follows: 

1. Please register each return separately in the corresponding order using the Wildling returns portal or your customer account.
2. Please print out all the DHL labels for each individual order.
3. Affix one of the DHL labels to your package and enclose the others inside the package: All done!

Returns from outside Germany: 

If you are sending your return items from a country that considers them dutiable, please do not forget to print out three copies of the invoice provided by us, put them in the transparent envelope we have enclosed, and affix them to the outside of the parcel.

Sure you can. There's just one thing you need to be aware of: If you have already returned an item from an order, it’s unfortunately not possible to generate another automatic DHL label through the Wildling returns portal.

If this is the case, please contact our customer service team in the chat or by e-mail. We will be happy to create another label for you so that your Wildlings arrive safely back with us.

If you made your payment using PayPal, then you can sign up for the PayPal returns shipping refund program and get your returns costs refunded by PayPal up to €25 and 12 times a year.

Please contact our customer service  team for the required documents.

If you made your payment using PayPal, then you can sign up for the PayPal returns shipping refund program and get your returns costs refunded by PayPal up to €25 and 12 times a year.

Please contact our customer service team for the required documents.

Complaints

Please contact our customer service team and send us photos of the flaws on your shoe.

We put our heart and soul into developing our products, selecting materials, and ensuring the quality of workmanship. Delivering a well fitting, high quality shoe has top priority for us.

If, in spite of our best efforts, there should be any cause for complaint, we will work with you to find the best solution so that you can enjoy your Wildlings again as soon as possible.

In the event of a complaint, we will certainly bear the shipping costs for you.

Please always contact our customer service team directly if you have a complaint.

Repeat orders and special/custom-made orders

Have a quick look in our shop to see if there is a “Notify me” button for the model of your choice. You can easily register there by entering your e-mail address, and we will inform you as soon as the model is available in your size again.

Unfortunately, we cannot currently offer items that are made to measure and by special request.

Sizing and fit

You can find all information about your Wildling shoe size and the easiest way to determine it here.
Alternatively you can also use the measurement method.

Wildlings provide a unique walking experience and plenty of room for your feet – more than you might be used to. As a general “rule of thumb”, we recommend that you leave roughly one thumb’s width of room between the tip of your longest toe and the end of the shoe to allow for rolling while walking.

If you are still not sure whether you have ordered the right size, please contact our customer service.

It’s easy to make sure that your Wildlings fit properly:

1. Try on the Wildlings the same way you plan to wear them later: With or without additional insoles, with thin or thick socks (for reasons of hygiene, please remember to always wear socks when trying on your Wildlings).

2. Tying the shoelaces correctly

When threading the laces, you can leave out the top eyelet if you’d like. Just experiment to see what works best for you. The laces are intended to ensure that the shoe fits well and doesn’t slip. You are welcome to test the Wildlings by walking around inside your home. Do you feel comfortable? 

3. Do your wild companions give you enough room in the front?

The shoe should fit comfortably overall and create a good feeling when you walk. For adult paws, we recommend a thumbwidth’s space between the tip of the shoe and the tip of the longest toe. For children’s feet, you can leave a little bit more space. The important thing is that they don’t stumble.

Thanks to soft and flexible materials, Wildling minimalist shoes provide a comfortable fit and conform to the individual shape of the foot.

Our models all have the same basic interior volume. If you wear different models, they may each feel a bit different because of the different materials and linings.

A tip for narrow feet: 

Thanks to the wide positioning of the laces, the shoe can be laced so snugly that it fits even narrow feet. You can also use an additional insole to reduce the interior volume of the shoe. Feel free to have a look in our shop.

Discount and voucher inquiries/crowdfunder

If you are registered as a crowdfunder at Wildling Shoes, this information is stored in your customer account. Once you enter the code “CROWDFUNDER,” your discount will be automatically deducted from your order.

If you have problems entering your information or are not sure which e-mail address your crowdfunder account is registered with, please contact the Wildling customer service team.

Digital gift cards are vouchers that can be purchased in the webshop.

If you order a gift card and receive an order confirmation, we will then send you a separate e-mail with the subject line “Here is your voucher.” That e-mail contains the code for your voucher.

If you didn’t receive this e-mail or you can’t find it in your inbox anymore, please contact customer service.

Did you use a gift card for your purchase, but then return the entire order? In that case, the gift card will be credited to its original value. 

You can use more than one gift card for a single order. Unfortunately, it is not possible to combine other voucher or discount codes when placing an order.

Care

In each product description in the shop, you will find detailed care instructions for your wild companions.

For the usual everyday dirt, dust, and mud, it’s generally fine to let the shoes dry if they need to, and then brush them off or wipe them down with a damp cloth.

Please note! We love to clean our shoes carefully and gently, and we do not recommend taking the Wildlings for a spin in the washing machine, nor can we guarantee that they will survive the process unscathed.

Particularly during times of high precipitation, a lot of people are eager to apply a waterproofing spray, but not all Wildling models  are suitable for that treatment. 

As a general rule, you should bear in mind that your wild companions can only be water-repellent  and not waterproof, even if you treat them with a waterproofing agent.

You will find detailed care instructions for your Wildling model in their particular product description.

Please observe the following guidelines regarding waterproofing:

How often?
Ideally, you should give your Wildlings a water repellent treatment before wearing them for the first time, as well as at regular intervals in order to retain and restore their water-repellent properties.

What product should I use to waterproof my Wildlings?
You can find our environmentally friendly Wildling impregnation spray right here in our shop.
As an alternative, you can also use an waterproofing product that you already have at home. 

What should I bear in mind when treating my Wildlings with a waterproofing agent?
The microfiber edging and the recesses in the sole in particular should be thoroughly treated. This can be done very carefully using a small brush. 

1. Tanukis

The Tanuki models are designed to be both air and water permeable. And we enjoy the feeling of going without water repellent coatings! (Which don’t make a difference with this particular material anyway...)

2. Wildlings with a woolen upper

Wildlings whose upper material is or contains wool should not be completely impregnated – only their microfiber edging.

Wool has water repellent properties by nature – additional waterproofing will damage the structure of the wool. If the natural protection starts to diminish after some time and the shoe feels clammy from inside, you can re-grease the shoe. 

You can find out how to do that right here.

3.Waxed models

With waxed models, too, the upper material should be spared during the waterproofing process and the treatment should be limited only to the microfiber edging and recesses in the sole.

Wildlings consist primarily of natural materials. They absorb sweat as well as water, which can lead to unpleasant odors after some time.

It is important that both the shoes and the insoles are always well ventilated and are allowed to dry quickly and completely when damp or wet.

There are a few tricks to counteract odor that has already developed, for example:

  • Coffee grounds for odor neutralization
  • Our wonderful cork discs
  • Microorganisms with fully organic, innocuous ingredients

We’ve compiled some information on the subject and gathered even more tips in our blog.

Because of the high flexibility and pliancy of the entire shoe coupled with the minimal sole, Wildlings are subject to significantly more stress than a conventional, rigid shoe, as they bend and flex along with your foot. This also puts more stress than usual on their seams.

Since the sole is also glued, loosening threads will not affect the functionality of your Wildling.

You can easily carry out the following steps yourself: 

1. Trim any loose thread.

2. Use a lighter to carefully singe the seam so that it is re-sealed. 

This way you can continue to wear your Wildlings with confidence. 

If, contrary to expectation, the seams do loosen a bit more, you can always contact our customer service.

Because of the high flexibility and pliancy of the entire shoe coupled with the minimal sole, Wildlings are subject to significantly more stress than a conventional, rigid shoe, as they bend and flex when your foot does. This may cause the sole to come loose in places. 

To reattach the sole, we recommend conventional cobbler’s glue, which you can apply with a toothpick or other similar tool.

Please note that we cannot assume responsibility for any staining caused by your glue. 

If you have any questions or concerns, please contact our customer service directly.

Materials

Wildlings are textile shoes that are water repellent but not waterproof.

That means that they’re no substitute for, say, rubber boots.

Some models feature an integrated membrane, which boosts their water resistance many times over. Please refer to the model’s product description for details on the features of that particular shoe model.

Impregnation treatment works very well for some Wildling models, and serves to reinforce the water-repellent properties of the materials. Learn more about it here. 

Are you familiar with our membrane socks, which can provide additional protection against moisture penetration (like on those long, wet days in the forest kindergarten)?

Yes, they can! Have you seen our autumn/winter models? 

Here are a few more tips for how to keep your feet cozy warm in all kinds of weather:

1. Movement:
Keep moving in your minimalist shoes, which will make your foot muscles work more and increase your circulation so your feet stay warm.

2. Sufficient rolling space:
Make sure you have enough room in your Wildlings. In particular, it’s crucial that the toes have plenty of leeway to roll during movement, since this also serves as a protective air cushion in cold weather.

3. Thick socks and extra insoles:
If you want things a little warmer, you can wear thick socks and/or an extra insole. Keep this in mind when choosing your size, so that your feet will still have plenty of room to move. 

First, trim the elastic laces to the required length and apply a drop of a suitable liquid adhesive to prevent fraying.

There are two different types of clips that you can attach to the elastic shoelaces.

1. Tapered end clips 

Thread the elastic laces through the tapered clip, tie the laces in a knot, attach the end cap, and click it firmly into place. If you want to reopen the end cap, you can carefully pry it open with a suitable object (for example with the blade of a small screwdriver or a small kitchen knife). 

2. Flat end clips 

Thread the elastic laces through the end clips as far as the nubbed area and then click them securely into place. The hook in the catch can be bent outwards if it does not lock in place firmly enough. If you want to reopen the end clip, you can carefully insert a suitable object (e.g. the blade of a small screwdriver or a small kitchen knife) into one of the recesses and pry open the end clip.

Minimal shoes

Take it slow.  Running in Wildlings should be phased in step by step. Listen to your gut, or better yet, your feet... We don’t recommend going on long or strenuous hikes in the first weeks.

In most cases, and with normal activities, people make the transition without experiencing symptoms of overexertion. With time, the body becomes accustomed to the new walking experience and the demands, and the muscles become increasingly stronger. 

If you switch to Wildlings after decades of wearing conventional shoes, your body might react to the change in some cases. You might feel sore muscles as a result of the increased physical demands, or a pull in your back or knees, or other similar reactions. 

Mild symptoms can be a part of the process of reactivating dormant muscles and ligaments in the feet. If the symptoms persist, we recommend contacting a specialist.

Super flexible for unlimited freedom of movement
Wildlings adapt to the wearer’s individual foot shape like a second skin, and their flexibility enables unrestricted freedom of movement. When we select the materials, we make sure that they are soft, supple, and flexible – so the shoe takes the shape of the foot, not the other way around.

Walking barefoot or running in minimalist footwear brings a number of advantages, including: 

  • increased mobility
  • strengthening and increased range of movement for the foot muscles
  • building the foundation for healthy foot development
  • better circulation in the feet 
  • a better feel for the terrain also results in better balance and surefootedness, since your body can find the best way to adjust to the ground conditions 

This allows you to maintain a natural gait and your joints can move freely and naturally, carrying out their task smoothly and efficiently.

(1)  Why walk barefoot? 

(2)   Effect on increased mechanical stimuli on foot muscles functional capacity

Anatomical shape for natural toe freedom
The Wildling last – the base form of the shoe – is designed according to an anatomical foot shape with a natural width that is based on a strong, healthy foot. The shape provides feet with the space they need to develop in a healthy way. 

By walking naturally in Wildlings with the additional space inside the shoe, it’s even possible to reverse the initial signs of foot degeneration and malformation. The difference to the shape of conventional shoes is particularly noticeable in the toe area. In Wildlings, the big toe is given space to assume its natural angle and fulfil its important function of distributing body weight during powerful forward strides and building a strong arch.

As your muscles become stronger, your foot may become a little wider. The toes start to straighten out again and the arch of the foot becomes more pronounced.

Fits both narrow and wide feet: Because of their healthy width, the shoes also fit naturally wide feet, which are typically confined in conventional shoes. 

In our blog article, Wildling customers share how their life has improved in Wildlings. 

(1) What shoes should actually look like

No support (and weakening) of the arch of the foot
When you look at pictures of Roman ruins, one thing stands out. Which parts of the construction have generally withstood the test of time? Exactly, the arches! Arches were and are still used in architecture and statics for load-bearing purposes.

The same applies to the arches of our feet. They are a perfect weight and shock absorbing mechanism.

To preserve the function of our foot arches, their range of movement should not be restricted. That’s why Wildling shoes do not have a footbed or any kind of support, so the arches of the feet can bend and stretch, making them stronger and more stable every day.

Innovative sole design and Wildling’s signature footprint; slim 2.5 mm flat sole
The wild tracks are unmistakable, and they stand out among other things because of the gap in the outsole. This has a major role to play in the movement process, as it allows maximum flexibility in every direction.

Besides its innovative design and unique footprint, the Wildling sole is one thing above all: thin! 

At an average thickness of just 2.5 mm, it doesn’t interfere with the naturally available movement mechanisms in the feet and calves; the feet can fulfil their functions unhindered − just like when walking barefoot.

And not only that, the thin sole also creates the feeling of walking barefoot, which allows us to perceive our surroundings more consciously. 

You can read the full story about how the Wildling sole was developed here.

Innovative sole design and Wildling’s signature footprint; slim 2.5 mm flat sole
The wild tracks are unmistakable, and they stand out among other things because of the gap in the outsolgeschichtee. This has a major role to play in the movement process, as it allows maximum flexibility in every direction.

Besides its innovative design and unique footprint, the Wildling sole is one thing above all: thin! 

At an average thickness of just 2.5 mm, it doesn’t interfere with the naturally available movement mechanisms in the feet and calves; the feet can fulfil their functions unhindered − just like when walking barefoot.

And not only that, the thin sole also creates the feeling of walking barefoot, which allows us to perceive our surroundings more consciously. 

You can read the full story about how the Wildling sole was developed here.

No heel A heel – the difference in height between the forefoot and the heel (also known as the heel lift) – is usually integrated into conventional shoes for reasons of style or to cushion the impact of a heel strike when walking. But the body is inherently self-contained, so artificial cushioning isn’t necessary. (1) (2) From head to toe, our body is built like a giant spring. Consisting of three forward curves (lordosis) and three backward curves (kyphosis), our skeleton as a whole works much like a shock absorber. (3) Raising the heel of the foot by adding a heel in the shoe hinders this natural function and reduces the tension of the Achilles tendon. This energy is no longer available when you push off with your foot (think of an elastic band...) and prevents the tendon from rising to the task at hand. For children, a built-in heel lift has far more serious consequences. (4) In relation to body height, a 2.5cm heel lift worn by a seven-year-old child is the equivalent of a 5cm heel worn by an adult. That means that in principle, nearly every child is wearing 5cm high heels from the age of seven (in relation to their height). (1) Why our feet don't need cushioning (2) The heel bone and its fat pad (3) From head to toe our body is built like a giant spring (4) An insider voice from the depths of the footwear industry

Fair production by our partners in Portugal
Our choice of Wildling production partners was influenced not only by the quality of the craftsmanship, compliance with fair working conditions and with environmental standards, but also by the friendly and cheerful atmosphere in the factories.

We regularly visit our production partners to discuss new models together on an equal footing, to carry out quality controls, and to take a look behind the scenes.

Now we also have a Portuguese Wildling team on location: Manuel and Cris are in charge of quality and production management, developing and optimizing the Wildling pack, and taking care of any aches and pains that may arise in the process.

Get a sneak peek behind the scenes in our blog articleHow did the fox become a Wildling?”

We use natural materials to the greatest extent possible and focus on both regionality and origin in our selection.

Wildlings are made from materials such as cotton, hemp, linen, cork, rubber, and boiled wool – predominantly from certified organic cultivation or certified organic animal husbandry. Some of the models are made exclusively from raw materials of non-animal origin. If we use materials that are derived from animals, these special criteria have to be respected. For example, Wildling utilizes wool from the landscape conservation project Nordwolle.

We use natural materials to the greatest extent possible and focus on both regionality and origin in our selection.

Wildlings are made from materials such as cotton, hemp, linen, cork, rubber, and boiled wool – predominantly from certified organic cultivation or certified organic animal husbandry. Some of the models are made exclusively from raw materials of non-animal origin. If we use materials that are derived from animals, these special criteria have to be respected. For example, Wildling utilizes wool from the landscape conservation project Nordwolle.

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