FAQs for the #Summer21 collection launch
Which new models will be featured in this collection launch?
The new models include: Hanami, Lizard, Eden, Pegasus, Tanuki Sango, Feather Amaranth, and Feather Api in Wildling and Rewild sizes. Cubs sizes include the models Butterfly, Pony, Feather Api, and Feather Amaranth.
On top of that, the Admiral Butterfly is the first anatomically shaped sock to make its way into the online shop.
Which models will be returning?
Tanuki Umi and Nebula are available as returning summer styles in Rewild and Wildling sizes. Tanuki Niji and Tanuki Yoru in Rewild sizes are also making themselves at home again in the online shop as their launchpad for future wild adventures.
We’re also thrilled to see the comeback of Jackdaw Feather, our black Wildling sandal. Now, thanks to a modification in the cut, this model is even more comfortable to wear and can conform more flexibly to a wide variety of foot shapes.
What else is new?
From now on, all Tanuki models will be equipped with an insole made of temperature- and moisture-balancing hemp-flax fleece. If you like to wear your Tanukis in water, you can simply swap it out for an additional quick-drying insole “Washi”.
Also, beginning this season, customers have the option of choosing between black and white stoppers and end clips for the elastic laces, which are sold separately.
When will the new collection be available?
On Saturday, February 6 at 10 am CET, the first installment of the new collection will be available for order, and the second will be available starting February 27, 2021.
Which models and products can be ordered starting on February 6, and which ones won’t be available until February 27, 2021?
Available from February 6, 2021:
Hanami, Lizard, Eden, Pegasus, Tanuki Sango, and the Plus12Socks “Admiral Butterfly”
Nebula and Tanuki Yoru are also returning to the fox’s den as part of the Basics collection.
Available from February 27, 2021:
Feather Amaranth and Feather Api
They are joined by Feather Jackdaw , Tanuki Umi, and Tanuki Niji as a part of the Basics collection.
How come some models can’t be ordered until later on in February?
Sustainability is a matter very close to our hearts, which is why Wildlings are manufactured by our long-standing partners in Portugal, with whom we work very closely. Because complying with fair working conditions is important to us, it also means that our manufacturers can’t manage enormous production runs. On top of that, our storage capacities are also limited, since huge warehouses also require the corresponding resources. This means that sending and receiving shoes in partial deliveries is an entirely sustainable method. You can find out more about slow fashion in our blog.
Are models from previous collections also available?
Yes, some models from previous Spring/Summer collections will still be available, but only in the sizes and quantities that are still in stock. Please note that these models are no longer being manufactured.
Which models are not of animal origin?
Apart from Nebula, all the Spring/Summer models are made without materials of animal origin.
How do I determine my Wildling size?
You can use the size finder to determine your correct size. When choosing a size, please also take note of the sizing information provided in the product descriptions. In addition, the Customer Service team will be happy to provide you with customized support.
What’s the best way for me to order?
The best way to place your order is to start out by first logging into your customer account and having the details for your chosen payment method handy.
Then you can pick out the Wildling shoes you want at your leisure and proceed to the checkout.
Please note that for technical reasons, the shopping cart does not reserve the goods. However, if you don’t manage to find the model you want on your first attempt, there’s no need to lose heart: February simply marks the launch of the new collection, and all models will continue to be produced and replenished as the season progresses.
Which payment methods are available?
Payment can be made by credit card (Visa, MasterCard, American Express), Paypal, instant bank transfer, Google Pay, Apple Pay, and Amazon Pay.
I want to add something to my order/cancel something – is that possible?
Unfortunately, for technical reasons it’s not yet possible to change or add anything to an order that has already been placed. But you do have the following options:
Either place another order (please refer to the information regarding shipping costs), or cancel your order. As long as your order hasn’t yet been processed and packaged, you can cancel it at any time. You can find the cancellation option in your customer account under “Register returns” or by entering your order number and e-mail address in the returns portal.
Can I combine several orders?
For technical reasons, we regret that it is not possible to retroactively combine several orders that have already been placed.
If your order hasn’t been shipped yet, you can cancel the order in your customer account and place a new order. Before doing so, please make sure that the items you want are still available.
Where can I find more help?
You can find further assistance in the FAQs. If there’s something you’re not sure about, our Customer Service Team is also always on hand to help. In the online live chat you can quickly find immediate help and personal support.
Click here to see the latest chat times.